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Frequently Asked Questions
Disclaimer: We are not attorneys and cannot by law, interpret or explain the contents of any legal documents to you. If you have any important questions about your documents please contact an attorney or the person who provided the documents to you. We are not allowed to draft legal documents, give advice on legal matters, including immigration or charge a fee for these services.
FAQ
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
How can I better prepare for my Notary Appointment?
- The document or form requiring notarization must be completely filled out, We do not draw up documents or help you w/ filling out the document*
- All signer(s) must be PRESENT (in person) at the time of the appointment
- All signer(s) must provide an original photo I.D., non-expired
- The signers must be or sound mind, alert and mentally competent
- The signer must Be Willing to sign the document being notarized
Documentation must include the signer’s photograph, signature, identifying number, and a physical description that includes height, weight, color of hair and color of eyes. The signer must be 18 years of age or older. See acceptable examples below.
- An unexpired driver’s license or other identification card issued by a state or territory of the United States
- An unexpired United States passport issued by the United States Department of State
- An unexpired United States military identification card that is issued by any branch of the United States Armed Forces
- Inmate identification card issued by the Department of Corrections and Rehabilitation if the signer is in custody
- Any other unexpired identification card issued by the United States government or a state or tribal government that contains the individual’s photograph, signature and a physical description
- United States real estate transactions for Canadian or Mexican citizens require a valid, unexpired passport issued by a national government other than the United States government, accompanied by a valid unexpired visa or other documentation that establishes an individual’s legal presence in the United States
Unacceptable forms of identification include but are not limited to:
- Drivers License without a photograph
- Credit Cards
- Marriage License
- Social Security Cards
- Temporary Drivers License
- Membership Cards
- Birth Certificates
If you as a signer do not have valid identification, you may be identified on the oath or affirmation of one or two credible identifying witnesses who know you. This individual or these individuals must have acceptable identification. You have two options.
OPTION ONE: Produce one credible identifying witness who is personally known by the Notary and can produce acceptable identification.
OPTION TWO: Produce two credible identifying witnesses if neither of them are personally known by the Notary. The witnesses must personally know you and take an oath attesting to your identity. The witnesses must not have an interest in or be named in the document(s).
Some examples include but are not limited to:
- Loan Documents
- Real Estate
- Mortgage Closing
- Business Documents
- Power of Attorneys
- Affidavits
- Medical Documents
- Living Will
- Living Trusts
- Adoption Papers
- Promissory Notes
- Personal Statements
- Transfer of Property
- Contracts
- Government Forms
- Hospital Notarizations
- DMV Title/Bill of Sale
- School Documents
- Parental Rights Affidavit
- Minor Travel Consent
- Vital Certificates: Birth, Marriage, Death, Divorce etc., (no recordable documents can be notarized)
- Photographs
- Faxed or copied signatures
- Incomplete documents – Must fill in all blanks
- Signer not present (except for: Proof of Execution by Subscribing Witness)
- Improper ID (need 2 disinterested Credible Witnesses)
- Documents under duress. Signer must be willing.
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No. A Notary Public is not an attorney and may not give legal advice or assist a signer to draft, prepare, select or complete a document.
Yes. Communication with the signer must be in English. Notary does not have to be able to read the documents, but must be able to communicate with the signer, and the signer must be able to understand their document.
- For documents without notarial writing, please select the form you would like us to notarize. Click Here for Jurats and Acknowledgements forms
When a signer is unable to present proper identification, the signer may be identified on the oath or affirmation of one or two credible identifying witnesses. If there is only one credible identifying witness, he/she must be personally known by the Notary; otherwise two credible identifying witnesses are required. The witnesses, whether personally known or unknown by the Notary, must present valid identification. In either case, each witness must swear or affirm that the following is true:
- The document signer appearing before the Notary is the person that is named in the document
- The document signer is personally know to the witness
- The document signer does not have any acceptable identification
- The witness believes that it would be difficult or impossible for the document signer to obtain acceptable identification, and
- The witness has no financial or beneficial interest in the document and is not named in the document
If you do not have valid identification, you may be identified by either one or two credible identifying witnesses who must produce acceptable identification. Only one credible identifying witness is required provided that individual is personally known by the notary, and is able to produce acceptable identification. Two credible identifying witnesses are required if neither of them are personally known by the Notary. They must also produce acceptable identification. The witnesses must personally know you and take an oath attesting to your identity. The witnesses may not have an interest in or be named in the document.
No. Sorry, we cannot provide witnesses. You are responsible for providing your own witness(es) for your appointment. Please make sure they are 18 years of age or older and have acceptable identification. Failure to do so will result in the cancellation of your appointment and a cancellation fee will be charged. Please see question on acceptable identification and our Cancellation Policy if you need more information on what those topics entail.
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Yes. We will perform all lawful and reasonable requests for notarization. However, we reserve the right to cancel our service if our Notary Public feels unsafe upon arrival at the appointment. Additional reasons may include but are not limited to:
- If the document signer is unable to produce proper identification
- If the document signer is unable to produce credible identifying witnesses
- If the document is incomplete or contains blank spaces
- If the document does not provide notarial wording and the signer is unable provide instructions as such
- If the Notary is uncertain of a signer’s willingness, mental awareness or has cause to suspect fraud
A disabled person may sign a document by marking an “X” in the presence of two witnesses who personally know the signer and who have no interest in nor are named in the document. The witnesses must present acceptable identification.
Yes. We understand that unforeseen events may require you to cancel an appointment, and we empathize. With that said, if the cancellation occurs within four hours of the appointment time, a $25 cancellation fee will be billed.
If the cancellation occurs after the Notary Public has arrived at the agreed upon appointment site/time, a cancellation fee equivalent to the travel fee will be billed immediately.
- May Accept “Less of a Name” Than Appears On The Identification:
- If the document reflects less of a name than what appears on the identification, the Notary may proceed with the notarization. For example, if your identification reads “Norton John Smith,” and the document reads “Norton J. Smith,” the Notary may accept your identification for that document because the “J” is defined.
- May Not Accept “More of a Name” Than Appears On The Identification:
- If the document reflects more of a name than what appears on the identification, the Notary may not proceed with the notarization. For example, if your identification reads “Norton J. Smith,” but the document reads “Norton John Smith,” the Notary may not accept your identification for that document because it does not define the “J.“”
- Married / Maiden names – ID must match what is on the document, and a marriage license is NOT a sufficient type of ID.
We service Dallas/Ft. Worth and most of the metroplex. Use our mileage calculator to confirm if we service your area. Feel free to call us with any questions.
Gramm-Leach-Bliley Act (GLBA) regulations require organizations to protect themselves against unauthorized access, anticipated hazards and risks threatening the security or integrity of consumer financial information. To comply with this law and the Inter-agency Guidelines that have been set, some financial and lending institutions have begun to require regulatory compliance training and background screening for all persons involved in the lending process and who render real estate settlement services. Since Signing Agents have access to consumers’ private and financial information, many lenders now require notaries to received regulatory compliance training (typically a Certified Loan Signing Agent has satisfied the educational requirements) and to submit to a background check.